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Privacy Policy

Last updated: December 2025

This Privacy Policy explains how LLC Impact Mentor (“Latour Language Coaching”, “we”, “us”, “our”), based in Montréal, Québec, collects, uses, stores, and protects personal information when you visit our website, purchase services, or interact with us.

1. Information We Collect

We collect information that you voluntarily provide or that is automatically collected when you use our website or services.

A. Personal Information You Provide Directly

  • Name, email address, phone number
  • Payment information (processed securely by third-party providers)
  • Application form responses
  • Assessment videos, audio recordings, practice call recordings
  • Coaching session content, homework, and communication with our team

B. Information Collected Automatically

  • IP address, device type, browser type
  • Pages visited, time spent on the site, referring links
  • Cookie data (see Cookie Policy)

C. Third-Party Platforms Used

We use trusted platforms to deliver services, manage coaching, analyze usage, and communicate with you:

  • Kajabi (website, forms, payments)
  • Calendly (bookings)
  • Hotjar (analytics)
  • Google Analytics
  • Loom (video hosting)
  • SendGrid / Kajabi email system
  • Zoom (calls and recordings)
  • WhatsApp or phone (practice calls)

2. How We Use Your Information

  • To deliver coaching services and programs
  • To personalize your training and create assessments
  • To communicate with you (email, SMS, WhatsApp, voice messages)
  • To manage billing, subscriptions, and account access
  • To analyze website performance and improve services
  • To comply with legal obligations and prevent fraud

3. Legal Basis for Processing (Loi 25 + PIPEDA)

We process your information only when justified by:

  • Your consent
  • Contractual necessity (to provide purchased services)
  • Legitimate interests (security, analytics, business operations)
  • Legal requirements

4. How We Store & Protect Your Information

We take appropriate technical and organizational measures to protect your personal information, including:

  • Encrypted platforms
  • Secure access controls
  • Limited employee/team access
  • Secure third-party service providers

5. Sharing Your Information

We do not sell personal information.

We may share information only with:

  • Trusted third-party service providers listed above
  • Legal authorities when required
  • Payment processors (we never see full card details)

6. International Data Transfers

Your data may be processed outside Québec and Canada (e.g., U.S. servers used by Kajabi, Google, Hotjar, Loom). These providers commit to protecting your data through standard contractual clauses and industry-standard safeguards.

7. Your Rights (Loi 25 + PIPEDA)

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion (where permitted)
  • Withdraw consent at any time
  • Request how your data has been shared
  • File a complaint with the Commission d’accès Ă  l’information du QuĂ©bec

To exercise these rights, email: [email protected].

8. Retention

We retain data only as long as necessary for service delivery, legal compliance, or business purposes.

9. Person Responsible for Personal Information (Loi 25)

Benjamin Latour
Founder & Privacy Officer (Loi 25)
Email: [email protected]

10. Contact

For any questions or privacy requests:
LLC Impact Mentor
Montréal, Québec, Canada
Email: [email protected]