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COOKIE POLICY

 

Last updated: 13/11/2025

 

This Cookie Policy explains how LLC Impact Mentor (operating as Latour Language Coaching) uses cookies and similar tracking technologies on www.latourlanguage.com (“the Website”).

 

We are committed to full transparency and compliance with Loi 25 (Québec), PIPEDA (Canada), and international privacy standards.

 

This policy should be read together with our Privacy Policy.

1. What Are Cookies?

 

Cookies are small text files placed on your device when you browse our Website.

They help us provide core functionality, understand how visitors use the site, improve performance, and personalize content.

 

Certain cookies are required for the Website to function correctly. Others are optional and require your consent.

2. Types of Cookies We Use

 

We use the following categories of cookies:

 

a) Strictly Necessary Cookies

 

(Always active — cannot be disabled)

 

These enable critical site functions, including:

  • Page navigation

  • Secure login (Kajabi backend)

  • Form submissions

  • Payment processing

  • Security, fraud prevention, and load balancing

 

Without these cookies, the Website cannot function.

 

b) Performance & Analytics Cookies

 

(Consent required)

 

Used to understand how visitors use the Website:

  • Pages viewed

  • Time on page

  • Click patterns

  • Device, region, and browser data

 

Tools used: 

  • Kajabi built-in analytics 

  • Hotjar (heatmaps, scroll tracking, anonymous user behaviour insights)

  • Google Analytics (if enabled)

 

These tools help us improve clarity, navigation, and user experience.

 

c) Functional Cookies

 

(Consent required)

 

These enhance usability, such as:

  • Remembering form data

  • Saving user preferences

  • Loading embedded content

 

d) Advertising & Tracking Cookies

 

(Used only if enabled — consent required)

 

Used to measure conversions or retarget visitors with marketing campaigns.

 

Tools that may set advertising cookies:

  • Facebook Pixel (if installed)

  • Google Ads / YouTube Ads (if installed)

 

Currently, we do not run paid advertising campaigns, but these tools may be added in the future.

 

e) Third-Party Embedded Content

 

(Consent required)

 

When you interact with embedded media or external booking tools, these providers may set their own cookies:

  • Loom (embedded video recordings)

  • YouTube (before/after videos, client stories)

  • Calendly (booking widget)

  • Vimeo (if used)

 

We do not control third-party cookies.

We recommend reviewing the respective provider’s privacy policy.

3. How We Collect Consent (Loi 25 Compliance)

 

When you first visit the Website, you will see a cookie consent banner that:

  • Explains the types of cookies used

  • Allows you to Accept, Reject, or Customize your preferences

  • Provides a link to this Cookie Policy

 

Your preferences are stored for the duration allowed by law.

 

You can modify or revoke your consent at any time.

4. How to Manage Cookies

 

You can manage cookies through:

 

a) The Website’s cookie banner

  • Accept all cookies

  • Reject non-essential cookies

  • Customize preferences

 

b) Your browser settings

 

You can block, delete, or restrict cookies using your browser’s privacy settings.

 

c) Third-party opt-out mechanisms

 

Each analytics or advertising provider may offer its own opt-out tools.

 

Please note that disabling cookies may affect:

  • Site performance

  • Booking functionality

  • Video playback

  • Personalized content

5. Third-Party Service Providers That Collect Data

 

The following providers may place cookies when active on the Website:

  • Kajabi

  • Hotjar

  • Loom

  • YouTube

  • Calendly

  • Google (Analytics / Fonts / YouTube)

  • Stripe or PayPal (for payments)

 

We only use these tools to improve service delivery and client experience.

6. Data Retention

 

Cookie data is retained according to applicable regulations:

  • Essential cookies: stored only as long as needed for their function

  • Analytics cookies: retained per provider (e.g., Google Analytics retention settings)

  • Consent preferences: retained as required under Loi 25

7. Updates to This Policy

 

We may update this Cookie Policy occasionally to reflect changes in technology, legal requirements, or site functionality.

 

The latest version will always be available on this page.

8. Contact Information

 

For questions or to request changes to your cookie preferences:

 

[email protected]

LLC Impact Mentor

Montréal, Québec, Canada